Policies

Joanne Kastern Play Therapy,  follows the Code of Ethics held by PTUK (found here) to  ensure  your  information is protected.

 All clinical information is kept confidential and is not  shared with external parties unless a formal court  request is issued. Any information collected will be  used solely for monitoring and reviewing purposes  as part of the therapist's supervision. No personal  details that could identify you or your child are  shared or used in any form.

There are times when personal information may  need to be shared with external agencies if you or  your child are considered to be at risk of serious  harm. In such situations, professional advice will be  sought, and necessary actions will be taken by these agencies to ensure your child's safety. This also  applies if a child discloses that they or another  person may be at risk of significant harm. Any  safeguarding concerns must be reported to the  appropriate authorities as required by law (Children Act 1989). Joanne Kastern will discuss any concerns and actions taken with the parent or carer of the  child at risk.

If any illegal activities or acts of terrorism are  suspected, this information will be disclosed to the  police immediately.

Your trust and confidentiality is important to me, ensuring a safe and supportive therapeutic  environment.

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At Joanne Kastern Play Therapy Services, the safety and well-being of children are our top priorities. We are committed to providing a secure and supportive environment for all children under our care.

• Confidentiality: All personal information and session details are kept strictly confidential, accessible only to Joanne Kastern.

• Safety: A secure, child-friendly space is maintained for therapy sessions, ensuring a welcoming and protective environment.

• Reporting: Any concerns about a child's safety or well-being are promptly reported to the appropriate authorities in line with statutory requirements and best practice guidelines.

• Training: Joanne Kastern is fully trained in safeguarding policies and practices, ensuring the highest standards of care and protection.

• Parental Involvement: Parents and guardians are kept informed and involved in the therapeutic process, respecting the child's privacy and confidentiality.

This policy reflects our unwavering commitment to safeguarding children and promoting their mental health and well-being.

Where therapy is provided within a school setting, Joanne Kastern follows the safeguarding procedures of the school.

At Joanne Kastern Play Therapy Services, your privacy is paramount. All personal information will be securely stored in a protected database, ensuring confidentiality at all times. Only Joanne Kastern has access to these records.

Collected data may be used anonymously to contribute to national statistics, maintaining your privacy. During therapy sessions, brief notes may be recorded to ensure consistent and effective therapeutic work. Information recorded does not reveal nay personal sensitive data or information about your child so they can be recognised by anybody else. Personal information will never be shared with third parties without your explicit consent and only for medical or legal purposes.

This policy ensures compliance with GDPR regulations, safeguarding your data and privacy throughout your therapeutic journey with us.

At Joanne Kastern Play Therapy, we aim to provide the highest 

standard of service. If you are unhappy with any 

aspect of the services provided, please address your concerns directly with the practitioner in the first 

instance.

If your concerns remain unresolved, you can contact the Clinical Team at PTUK via email for further 

assistance at clinical@ptukorg.com

My goal is to ensure that all concerns are addressed promptly and satisfactorily, maintaining the highest  level of care and professionalism.